Pre-Order Deposits

Reserving a Mother Hen 2.0 door takes a fifty-dollar ($50) deposit.

• Your deposit is fully refundable at any time before your door ships. Email support@svwllc.com to cancel. No fee or other deduction applies to a deposit.
• If we have not emailed you a ship date by December 31, 2026, your deposit is refunded in full automatically.
• If we do not go ahead with the first batch, every deposit is refunded in full and each depositor is notified by email.
• Deposit refunds go back to the original payment method through Square, normally within seven (7) days.
• The remaining balance (plus any add-on door sensors, shipping and applicable sales tax) is charged before your door ships, and your service begins when it ships. From shipment on, the sections below apply.

1. 30-Day Return Window

You may return Mother Hen 2.0 hardware for a full refund within thirty (30) calendar days of the delivery date. The delivery date is the date the carrier confirms delivery.

2. Eligibility

To be eligible for a return:

• The return must be started within thirty (30) days of delivery.
• Everything that came with your order must be returned: the door unit, the solar kit, the included door sensor, any add-on door sensors being returned, the antenna and cables, and mounting hardware.
• Hardware must not be intentionally damaged, taken apart, or modified beyond normal installation.

Normal installation wear — mounting holes, adhesive residue, outdoor exposure — does not disqualify a return.

3. No Restocking Fee

We do not charge a restocking fee. An eligible return is refunded the full amount you paid for the returned hardware.

4. Return Shipping

You are responsible for return shipping costs. We recommend a trackable shipping method with insurance; we are not responsible for hardware lost or damaged on its way back to us.

5. Refund Process

1. Email us to start a return.
2. We send you a return authorization number and shipping address.
3. Ship the hardware back at your expense.
4. We inspect it on arrival (up to five (5) business days).
5. We refund the full amount paid for the returned hardware to your original payment method.

Refunds are typically processed within ten (10) business days of receiving the returned hardware.

6. Service ($4.99/month or $49/year)

6.1 When service starts

Your service starts when your door ships. You choose monthly or annual billing at shipment and can switch at renewal. It covers the door's cellular connection and the Mother Hen cloud service: the Mother Hen app, remote open and close, status, schedules managed in the app, and alerts.

6.2 Returns within 30 days

If you return your hardware within the 30-day window, your service is canceled and any service charges you paid, monthly or annual, are refunded in full along with the hardware.

6.3 Canceling service

You can cancel your service at any time by emailing support@svwllc.com. There is no cancellation fee. Monthly service continues through the end of the month you have already paid for, and no partial-month refund is given. Annual service continues through the end of the year you have already paid for, and no partial-year refund is given. After that, features that depend on the service — including the Mother Hen app, remote control and status, and alerts — stop working. Your hardware remains your property.

6.4 Service commitment

We commit to operating the Mother Hen service for at least two (2) years from the date your door ships.

7. Add-On Door Sensors

Additional door sensors ($39 each) follow the same 30-day return window, with no restocking fee, counted from the delivery date of the sensors.

8. Damaged or Defective Hardware

If hardware arrives damaged or is defective out of the box:

• Contact us within seven (7) days of delivery.
• We ship a replacement at no cost to you, and pay return shipping for the defective item.

See the Limited Hardware Warranty for coverage after the return window.

9. What Is Not Refundable

• Returns started after the 30-day window (see the Limited Hardware Warranty for defect coverage).
• Hardware that has been intentionally damaged, taken apart beyond normal installation, or modified.
• Service for a month or year already started, except as described in Section 6.2.

10. Exchanges

We do not currently offer direct exchanges. To change your order, return it under this policy and place a new order.

11. Contact